How to make exponential gains with emotional intelligence
After several weeks of work on my new client’s website, I was proud and excited for the unveiling. Not only had we meet every demand they had asked for, but we had also included a few extra features that would help them to analyze traffic and attract new leads. What’s more, we finished a week early! I went in happy and full of ambition. However, as the meeting dragged on and on they asked for more and more revisions. “like the catalog,” they said, “but this email reminder about what is in the shopping cart seems to salesey… We don’t want our potential customers feeling like we are spamming them for fear that doing that will drive them away”
Walking out, I mustered a smile and said we would handle all their changes in a fortnight. But inside I was seething, “Why weren’t they clearer from the beginning? Always more changes and delays!”
I was triggered.
It took me the whole trip back to the office just to cool down and then even longer to get the ambition to start tackling their requests. I just wanted this project done and paid for!
I am sure that you have had a similar experience. Where you have felt triggered due to the actions of others and need a reset before being able to regroup and take beneficial actions. There is a better way to handle these situations and learning how will enable you to create exponential forward momentum. I call this the catapult effect.
Emotions can help you and they can hurt you, but you have no say in the matter until you understand them.
— Travis Bradberry and Jean Greaves Emotional Intelligence 2.0
In their book, Emotional Intelligence 2.0 Travis Bradberry and Jean Greaves explain that our emotions first are felt and then reacted (or responded) to. This got me thinking about a catapult effect we could employ by first experiencing an emotion then taking a moment to decide what to do with that energy. This could not only help us to avoid destructive behaviors, but also move us straight to actions that will launch us forward.
How can you use the catapult therory?
If I were to have taken a moment to think about what my client was really saying and asking for, instead of feeling crushed that they weren’t as pleased as I was, it would have been more constructive. I could have felt anger about them asking for yet more changes but then clarified all the issues so that we won’t need to go down this same road again. That would have led to a discussion of exactly what their expectations were and how to implement them, instead of me boiling on the inside while smiling and agreeing on the outside.
I would have driven back to my office with anticipation for making improvement not dread about working with them ever again. This is the result of not backsliding by giving in to the emotion, focusing instead on solving the problem from the beginning. All my momentum would have been pushing me forward instead of pulling me back. This would have resulted in a 4X momentum swing.
Achieve your own 4X Catapult Effect
Identify the emotion(s)
What is the emotion, or emotions, you are feeling at the moment? Identifying your range of emotions will help you to recognize them faster and more objectively when they come around again. Using Plutchik’s Wheel of Emotions (above) is a good way to identify your emotions and their intensity. In her article, The Emotion Wheel: What It Is and How to Use It, Hokuma Karimova, MA explains how to use the wheel to identify and manage your range of emotions.
Identify a better emotion to use
What were you feeling before the incident? When did everything go haywire? Does that always happen with this emotion and/or situation?
Understanding the answers to these questions helps you to see patterns and mitigate harmful emotions.
Identify a better emotion to use
When you understand your range of emotions, you will be able to choose some that create positivity and are easy to apply in any situation. Use this as your coping mechanism, telling your mind that you feel a certain way will fool it into action. Allowing you to filters and evaluate the situation through a different lens. As Hall of Fame, Martial Arts Grand Master Jim Buhisan says, “fake it until you make it.”
Create a solution
You have caught lightning in a bottle and now you need to unleash it. Think wide and deep about any and all solutions. Then choose the best action.
No need to mope or seethe. Once you can see the target again, you can use your momentum to catapult you towards it.
When you can regularly identify your emotions and their triggers. Then consciously apply a more constructive solution for the situation that follows. You will have developed the ability to utilize the catapult effect.
So, my Olympic experience is half over, and I am having a memento mori moment. Trying to take in as much as I can in the 10 days of volunteering I have remaining.