How to Create Effective Training

A guide to avoiding training that sucks

As an entrepreneur, one of the hardest things you will do is bring new people on board to work your vision. The business has been your baby since its inception. Now you need to dilute that passion with employees. Not only that, but they also need to understand your expectations and systems. That calls for training that doesn’t suck.

I told them a hundred times, but they still don’t get it!

Providing proficient training means you need to understand your employees’ strengths and weaknesses. You’ve got to have a handle on their communication styles and how they learn. You can’t expect everyone to think and act the same way you do. That kind of top-down training leads to unmotivated and unproductive employees.

Having a clear vision of who you are training and what makes them tick will allow you to modify your training so that it meets your objectives and has you feeling confident in delegating tasks to the new members of your team. 

Are your employees’ visual learners? They will need you to demonstrate what you want them to do. Are they kinesthetically focused? They will need hands-on time to grasp the concepts you had planned to lecture them on. Do your new employees do better reading? For those folks, creating a manual would be sufficient. And if they are verbal learners, having them explain how to do the task will help to stimulate their minds. There are seven different learning styles and their variations. Each type of learner will benefit most when the training is adapted to their learning modality.

You will also want to consider your team members’ DiSC profiles. Are they leaders or followers? Are they perfectionists or is it sufficient that the tasks are done acceptably? Understanding your employees’ working style preferences will help you to adapt the training. DiSC knowledge will also enhance your ability to decide strategically who to assign tasks, and how to hire for specific roles. You can learn more about DiSC here.

What do I teach them?

You have a wide view of the tasks and how those benefit your company. However, your new employees may only see those as chores that they need to complete in order to get a paycheck. You’ve got to change that perception. Employees are highly motivated by the sense that they are contributing to the organization. Therefore, don’t just tell them what to do, also include some background information. They’ll want to know why. That makes them feel like they are part of the process.

When you consider how you are going to explain the tasks, break them down to their smallest elements. Don’t miss a single detail, because some people will need to niche it down that much. While others will take a more holistic view. Those people will do better by learning as they go. Remember, you are managing people, not tasks. Keep the needs of your staff in mind as you dispense new assignments.

They are now performing the basic functions, but I want them to do more

Congratulations, you created an effective training program, and your staff is meeting about 50% of its expectations. That’s a big win. But now you want them to raise their collective game. It’s time for feedback. Feedback is better done one to one. You will get more authentic communication that way. Ask the employee to evaluate their performance. Talk to them about how they feel the process and their productivity could be improved. Ask for their advice about adjustments to the system. Then give them the freedom to do their best work.

If their answers are not so free flowing, try suggesting performance enhancements you would like to see and create a plan together for improving productivity. It may feel like you are spoon feeding solutions to this type of person, but that is the level of engagement they will need to achieve the results you envision. Regardless of the employees’ working style preferences, make sure that both of you are evaluating the performance. That way you can agree on expectations, what constitutes success, and continue to improve the system. These were the goals of your training when you decided to conduct it.

Tying it all together

Training is an investment in your business and its people. It may seem that the process is labor-intensive, but after doing it a few times, you will have a system you can use for any employee doing the same task and more easily create new trainings as well. Furthermore, educating staff on the whys for your processes and spending time on feedback will make them feel like they are more than hired help. For any business, this builds loyalty and lays the foundation for great business culture. Finally, once your employees have demonstrated competence in these skills, it is one less thing you need to worry about. That will free you up to work on other needs, like growing the business.

Originally posted on Medium.com

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How to Create Effective Training

A guide to avoiding training that sucks As an entrepreneur, one of the hardest things you will do is bring new people on board to work your vision. The business has been your baby since its inception. Now you need to dilute that passion with employees. Not only that, but they also need to understand

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The challenges I face today will make me better tomorrow.

Don’t Be Afraid to Accept the Challenge

The older and wiser version of yourself will be glad you did. I am finding it difficult to pick up my guitars. They sit just across the room from me, and yet I avoid looking at them or listening as they call for me to pick them up and play. It’s nothing they did wrong.

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Manage your habits to accomplish more

Thanks to Alex Guillaume for sharing their work on Unsplash.

Focus on the details that make up your day

Watch your thoughts, they become your words; watch your words, they become your actions; watch your actions, they become your habits; watch your habits, they become your character; watch your character, it becomes your destiny.

By scheduling the next day before I left the office for the night, I departed work with a clear mind, and I stopped having to bring physical or mental tasks home.

In essence, if we want to direct our lives, we must take control of our consistent actions. It’s not what we do once in a while that shapes our lives, but what we do consistently.

Summary

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The next time you’re triggered try this…

Image by Claudia Mitu from Pixabay

How to make exponential gains with emotional intelligence

After several weeks of work on my new client’s website, I was proud and excited for the unveiling. Not only had we meet every demand they had asked for, but we had also included a few extra features that would help them to analyze traffic and attract new leads. What’s more, we finished a week early! I went in happy and full of ambition. However, as the meeting dragged on and on they asked for more and more revisions. “like the catalog,” they said, “but this email reminder about what is in the shopping cart seems to salesey… We don’t want our potential customers feeling like we are spamming them for fear that doing that will drive them away”

Walking out, I mustered a smile and said we would handle all their changes in a fortnight. But inside I was seething, “Why weren’t they clearer from the beginning? Always more changes and delays!”

I was triggered.

It took me the whole trip back to the office just to cool down and then even longer to get the ambition to start tackling their requests. I just wanted this project done and paid for!

I am sure that you have had a similar experience. Where you have felt triggered due to the actions of others and need a reset before being able to regroup and take beneficial actions. There is a better way to handle these situations and learning how will enable you to create exponential forward momentum. I call this the catapult effect.

Emotions can help you and they can hurt you, but you have no say in the matter until you understand them.

— Travis Bradberry and Jean Greaves Emotional Intelligence 2.0

In their book, Emotional Intelligence 2.0 Travis Bradberry and Jean Greaves explain that our emotions first are felt and then reacted (or responded) to. This got me thinking about a catapult effect we could employ by first experiencing an emotion then taking a moment to decide what to do with that energy. This could not only help us to avoid destructive behaviors, but also move us straight to actions that will launch us forward.

How can you use the catapult therory?

If I were to have taken a moment to think about what my client was really saying and asking for, instead of feeling crushed that they weren’t as pleased as I was, it would have been more constructive. I could have felt anger about them asking for yet more changes but then clarified all the issues so that we won’t need to go down this same road again. That would have led to a discussion of exactly what their expectations were and how to implement them, instead of me boiling on the inside while smiling and agreeing on the outside.
I would have driven back to my office with anticipation for making improvement not dread about working with them ever again. This is the result of not backsliding by giving in to the emotion, focusing instead on solving the problem from the beginning. All my momentum would have been pushing me forward instead of pulling me back. This would have resulted in a 4X momentum swing.

Plutchik's Wheel of Emotions

Achieve your own 4X Catapult Effect

Identify the emotion(s)

What is the emotion, or emotions, you are feeling at the moment? Identifying your range of emotions will help you to recognize them faster and more objectively when they come around again. Using Plutchik’s Wheel of Emotions (above) is a good way to identify your emotions and their intensity. In her article, The Emotion Wheel: What It Is and How to Use It, Hokuma Karimova, MA explains how to use the wheel to identify and manage your range of emotions.

Identify a better emotion to use

What were you feeling before the incident? When did everything go haywire? Does that always happen with this emotion and/or situation?

Understanding the answers to these questions helps you to see patterns and mitigate harmful emotions.

Identify a better emotion to use

When you understand your range of emotions, you will be able to choose some that create positivity and are easy to apply in any situation. Use this as your coping mechanism, telling your mind that you feel a certain way will fool it into action. Allowing you to filters and evaluate the situation through a different lens. As Hall of Fame, Martial Arts Grand Master Jim Buhisan says, “fake it until you make it.”

Create a solution

You have caught lightning in a bottle and now you need to unleash it. Think wide and deep about any and all solutions. Then choose the best action.

Move forward

No need to mope or seethe. Once you can see the target again, you can use your momentum to catapult you towards it.

When you can regularly identify your emotions and their triggers. Then consciously apply a more constructive solution for the situation that follows. You will have developed the ability to utilize the catapult effect.

Curious about your emotional intelligence? You can take a free assessment here.

Articles that will help you manage your emotions

The Power of Silence

5 Ways to Recharge Your Mind

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An Opportunity in Disguise

It’s only failure if you don’t learn from the experience

I recently completed my six-month evaluation and it has been a year of terrific growth. However, no assessment is complete without looking at how you got there. The road here has not been smooth. In fact, it’s had a lot of ups and downs, that’s true for everyone. But what’s amazing is that where I am now would not have been possible without those trials and tribulations. Opportunities often come disguised as failures.

In the past, I leveraged an interest in marketing into a position as a brand manager, developed a top-rated podcast, managed an international call centre that made $3 million on a single event, and helped clients become confident presenters and meeting facilitators. Yet, there were times I wondered if I’d wasted my life. There were times when I felt absolutely worthless and that I couldn’t go on. Nevertheless, in the last six months, I’ve become a professional writer, started an online coaching business and developed my own website. All the while adding a group of successful people to both my personal and professional networks. And I’m just getting started.

It’s not where you have been that matters, it’s where you are going.

What I’ve learned from these experiences is that life prepares us for what comes next. We may not be able to see what lies ahead. But God knows. Living with trust and faith (regardless of who or what you believe in) I can accept that everything I experience is getting me ready for what comes next. Bruce Lee said, “be like water.” Living that way reveals possibilities.

Viewing my past experiences as valuable lessons for my future allows me to continue growing, and living the entirety of my life without regret. Of course, there are things I wish I could’ve done better, but I can’t do them better. They’ve already been done. But going forward, I can learn how to be more thoughtful in similar situations.No regrets, only lessons to be learned.

This philosophy gives me a different perspective on life’s challenges than many have. When a friend is sad about the passing of someone close to them, I say: “You’re lucky to have had that person in your life.” When looking back on losing a job, I say: ”I’ve contributed all I could to that company. It’s time to make new ripples.” If a colleague is apprehensive about their future, I say: “What can you do today to make your tomorrows better?”

You see, the future is what you create with your present actions. When you choose to binge watch TV all weekend or focus on what is happening in the news, you are choosing to let others control your mind and heart. When you go for a walk in nature and experience your surroundings or spend time discussing how to solve meaningful dilemmas, you are deciding to expand your skills and abilities of perception. Make meaningful decisions.

Not every day is sunny

Days that seem the worst are actually some of the best, in reflection. There were days I felt that I hadn’t accomplished anything. On a recent Monday, no to-do’s were crossed off my list, a new project without clear objectives was added to my responsibilities, and a night out with friends was cancelled.

Looking back at the end of the week I realized when no to-do’s were crossed off I actually moved a couple projects forward and then was able to complete them by the end of the week. The new project dumped in my lap was to develop a personality assessment. In this project, I will use the knowledge and skills I have developed in several of my past jobs and assignments all on one project. Then Wednesday night my boss asked me to do a presentation for one of our top clients on Friday (just three days later). It’s a good thing the plan to meet with my friends was rescheduled. I might not have had time to work on the presentation and gone out. The point is, I did accomplish things that week. But I didn’t see those accomplishments would be possible on Monday until I reframed them in my mind. In retrospect, it actually was a fantastic week!

We warriors of light must be prepared to have patience in difficult times and to know the Universe is conspiring in our favor, even though we may not understand how. — Paulo Coelho

Just put it out there

If there is one takeaway from all of this, it is to seek opportunity. That is how we truly grow and are presented with the experiences that will make us better people. Don’t wait for the stars to align, they never will. Don’t doubt your own skill or abilities. The tools you need to succeed will find you. Don’t get discouraged when you get downsized or fired. It’s time for something new. Have a dream, make a long term goal, expect the unexpected and believe with all your mind and heart that it is possible. Finally, look at each detour as a learning experience. Though they may come disguised as problems or failures, your dreams will find you. Be ready.

This post originally appeared in ILLUMINATION

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5 Reasons to Work With a Coach

Are you stalled-out in achieving your goals? Have you come to a dead-end and don’t know what to do next? If so, a professional coach could be the answer. While you may find yourself wrestling with the idea of paying for something you should be able to do yourself, there are distinct advantages to hiring someone to help you achieve a higher level of success. Here are five reasons to work with a coach.

  1. A coach will take you farther, faster than you could go on your own. 

Coaches have already seen the pitfalls you are experiencing, they have made the mistakes and learned the lessons. As a result, a good coach will help you navigate your way around those obstacles and reduce missteps that could slow your progress by months or years.

When the student is ready, the teacher will appear 

– Bruce Lee

  1. A coach will give you objective feedback 

There is no reason for a coach to sugarcoat your feedback. That does not drive results. Instead, they will tell you what they see based on your explanation of the situation and elicit information that will enhance your understanding of what you are experiencing and how to grow from it.

  1. A coach will not let you live a life of excuses 

Coaches are paid for success, your success. If you are not moving the needle, they are not being effective. As a result, a personal development coach is firm but fair. They want you to succeed. Sometimes it may seem like they want it more than you, but in reality, they want it FOR you.

To excel at the highest level — or any level, really — you need to believe in yourself, and hands down, one of the biggest contributors to my self-confidence has been private coaching. – Stephen Curry

 

  1. A coach will understand your situation better than friends or family

Because your coach is a confidant, they will have a clearer picture of your motivation and characteristics that both help you to succeed and appear to sabotage your efforts. Your coach will keep your information confidential and spend time searching for solutions for you, using their experience and network.

  1. A coach is paid to focus on you and your success

 Your coach is invested in you, just as you invest in them. To keep you moving up that slope, they will be thinking long and hard about how to help you, not just while you are in front of them but continuously. That assistance could come in the form of pitching you and your business to their colleagues or suggesting ways to advance your career. I am always on the lookout for opportunities that my clients can fill. Here is one, a website for finding jobs in Japan. That kind of service comes at a price, but its value is immeasurable. After all, two can achieve much faster than one.

A self-taught man usually has a poor teacher and a worse student. 

– Henny Youngman

 

If you are ready to unlock the power to be your best or see the finish line but do not know how to get there, consider hiring a professional coach. Trust that you can achieve your vision. Then find the best people and tools to help you get there. Working with a coach could end up being the best investment you have ever made.

 

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The Power of Silence

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Everything that’s created comes out of silence. Your thoughts emerge from the nothingness of silence. Your words come out of this void. Your very essence emerged from emptiness. – Wayne Dyer

Overstimulation is a big problem in today’s switched on, tuned in, and notification distracted world. It’s enough to make you blow a fuse. In fact, as Dr. Dyer’s quote above implies, you need silence to be creative, find your voice, and maintain your mental health. In their 2013 study, Is Silence Golden?  Imke Kirste, Zeina Nicola et al. found that neurons actually increase with prolonged exposure to silence. That means, to a degree, you get smarter and reduce the risk of mental illness as you improve your ability to use silence.

When your mind is receiving so many inputs that there is little time for processing information. The result is your mental filters cannot function correctly, and you begin to lose your sense of self. Quietly sitting in reflection, even for a few moments, can help you to process the situation, your options for solving problems, and makes you more creative too.

Be alone — that is the secret of invention: be alone, that is when ideas are born. – Nikola Tesla

Stillness has the power to focus you in on the moment, on dreams and possibilities, allowing you to more deeply understand your environment, the situation, and your place within those. That stillness helps you to find balance in an otherwise chaotic world.

Silence is also a great communication tool. In a negotiation, for instance, silence after an initial offer may lead your less skilled counterpart to think you are unhappy with their proposal and have them countering offering in a way that is more beneficial for you. This is called negotiating against yourself.

Silence allows us to see and hear what we might otherwise miss. Things like facial expressions and body language, for example, tell us a lot about what others are thinking and feeling. We can then respond in a calm and insightful manner. All we need is to do it be silent and observant.

6 tips to more effectively incorporate silence into your daily routine.

Listen

Listen to your environment. Whether it is inside or out, what sounds do you hear? Are the rhythms fast or slow? Are the frequencies high or low? Is that bird singing to his flock or his love? Slowing down and listening makes you mindful of the here and now. Once you are in the moment, you can think clearly. We can’t change the past or the future, we only control the present. So, be focused on what you can do right now and its impact on the future.

Journal

Write down whatever comes to your mind. This gives voice to your right brain. The silent partner is waiting for their opportunity to speak a chance to do so. Set a time limit and be consistent. This habit will help your mind to autonomously prepare to communicate with the paper.

Music

Pick one of your favorite pieces of music and listen to it for the details. Are you able to pick out the instruments? Can you identify the emotion the artists are expressing? 

Imagine being in the recording studio and hearing that for the first time. This will bring out a deeper aspect to the music than you may have ever experienced.

After silence, that which comes nearest to expressing the inexpressible is music. ― Aldous Huxley

Mindfulness

Even if you are new at creating mindfulness experiences, you can achieve more control of your situation when you are entirely present in the hush of the moment. Imagine there is no future and no past. Think that all you have is now. Then use that context to view what is happening around you and make decisions that lead to a better future.

Brown and Pink Noise

Why it is not technically silence, brown noise with its low frequencies sounds like a rushing river and pink noise, which sounds like rain or rushing leaves, create a sense of relaxation that is good for turning your thoughts inward.

Get off the grid

Even if it is for just a few minutes, turn off the Wi-fi and the notifications. Then be completely present in the physical world, only you, your thoughts, and your feelings. Spend a few moments, or hours, with your favorite person…You.

Our minds need rest. We need the silence between the notes to make the music beautiful. To put what happens around us into context and to enjoy the lives we have. Give your mind the gift of occasional silence.

What to do When You’re Trapped at Home

Don't just sit at your desk all day

10 Tips for keeping sane while staying at home

 

Regardless how comfortable your space is, it’s no fun having to self-quarantine.

While the world is on lockdown and you are forced to stay at home, a mixture of emotions is probably sweeping over you. At first, you may be feeling excitement at not having to go into the office. Later as the time spent in isolation lengthens, distractions will try your patience as the kids run around the house with pent up energy. Or maybe you’ll feel the urge to give in to your dog’s joy of having you home 24/7. Eventually, however, boredom with the selection from your favorite streaming service will creep in. Don’t take things lying down. Consider this time as a gift.


The earth is using this opportunity to heal itself. Drastic reductions in flights, factory production, and motorists have all resulted in fewer greenhouse gasses in addition to cleaner air and water. Though experts say the results may be short-lived, cities like Venice, Los Angeles, and Beijing are dramatically cleaner for the time being. We should be looking for ways to improve our quality of life too. 


Regardless of your situation, some things are out of your control, such as the regulations requiring you to stay home or the stall in the economy. So it is time you took some action with the things that are in your control. Here are ten ways to stay sane while staying at home.

  • Read a personal development book – There is no time like now to work on becoming a better version of yourself. An hour or two every day of reading or listening to audiobooks will allow you to get through that book during your lockdown. Here are some of my personal favorites.
    • 7 Habits of Highly Effective People – Stephan Covey
    • Man’s Search for Meaning – Viktor Frankl
    • The Power of Now – Eckhart Tolle
    • The Fountainhead – Ayn Rand
    • Difficult Conversations – Bruce Patton, Douglas Stone, and Sheila Heen
  • Clean your living space – A clean space brings happiness and according to feng shui, good fortune. Take the time to clean out the dust, get rid of stuff you have long since forgotten, and vacuum behind the TV. You will breathe easier, knowing that your life is slightly more organized and dust-free.
  • Exercise – Whether you practice with online videos, have your own routine, or do simple exercise from your living room, getting some kind of physical workout will help you lose weight, improve your circulation and release your feel-good endorphins.
  • Find ways to support local businesses and do some volunteer work – Spread goodness by helping others. Some of the ideas I have seen recently include giving away some of your extra supplies, cooking for neighbors, supporting local businesses by purchasing their gift cards, ordering takeout, or even starting a campaign to help your local restaurants offer meals to those in need.
  • Send thank-you notes – Now is the time to be grateful for the people you have in your life. Send a brief thank-you note or email. It’s a simple way to show your gratitude to the people in your life.
  • Move back burner projects to the front – Take some time to work on those back-burner projects. They are on your list for good reasons. So, using this time to make some real progress on them will help you to get ahead.
  • Resolve to be positive – No reason to be negative in times like these. Turn off the news, avoid drama and paranoia. Put a positive spin on everything. On the other side of this pandemic will be opportunities. Do what you can to set yourself up to win.
  • Have longer conversations – Take some time to interact with your friends and family, either face to face or virtually. Enjoy one of the benefits of slow life: long, drawn-out conversations about everything and nothing.
  • Reconnect – Take time to reconnect with people from your past who have been influential to you. Talk about the impact they have had on your life, about old times, and what is happening now. You will be surprised how quickly the past melts away.
  • Journal, blog, or just write – This is an excellent time to produce your own content. Let yourself reveal those words you’ve always longed to say. Create something new, analyze your past, or just write creative material like poetry, a short story, or a novel.

Above all, find a way to get and stay positive. These tips will help you to do this, but you may want to avoid negativity as well. Stop watching the news and use the World Health Organization’sCOVID live stats, or your national Center for Disease Control’s website to get the facts on what is happening. Find a way to laugh and a reason to smile. Avoid doomsday topics and negative Nellies. Instead, invite positivity and possibility into your home. They are always happy to see you. Then once you are feeling that sense of optimism, share it with the world. We could all use a good dose of that right now.

5 Ways to Recharge Your Mind

Ideas to re-eneggize

Do yourself a favor and hit the reset button

 

Life is demanding. You are simultaneously being pulled in several different directions that can create a high level of stress and a low level of accomplishment. Whether you have a minute or an hour to replenish, these five strategies will help you to refocus, re-energize and win the day.

Practice Mindfulness
Take a couple of minutes to concentrate on your surroundings. Listen to the various sounds. Close your eyes and form a picture in your mind’s eye. Pan and zoom around your environment, focusing on the actions associated with the individual patches of activity, then collectively like a symphony. Take in the details and use your imagination to create a vivid picture. Consider that everyone and everything is in the same moment, yet the experiences are all so different. Do this for three to five minutes and you will be more atune to the work in front of you.

When you wash your hands, when you make a cup of coffee, when you’re waiting for the elevator – instead of indulging in thinking, these are all opportunities for being there as a still, alert presence. – Eckhart Tolle

Take a catnap
When you feel that you have no more solutions or the distractions start to creep in after less and less productive time, it is time for a nap. Even the shortest of naps can leave you feeling refreshed and ready for action. I usually set my timer for five or ten minutes. That is enough time to create a disconnect between where you are mentally and what lies ahead, allowing you to completely change the way you perceive the situation when you return to it.

There is more refreshment and stimulation in a nap, even of the briefest, than in all the alcohol ever distilled. – Ovid

Reset your plan
Take inventory of what you have accomplished, the tasks that are in progress, and what is left to do. Then create a new plan of attack for the rest of your day. You may find priorities have changed, and it is better to reassign some work to other days or even look for ways to delegate it. Reprioritizing will help you to utilize your time more effectively, allowing you to concentrate on the 20% of work that gets you 80% of the results.

Your job, as a professional, is to transform big assignments into smaller achievable pieces, prioritize them, then get them done at a high level.

Appreciate yourself
This strategy creates a sense of accomplishment, and you can feel that you are making real progress, no matter how small. Take five minutes to think about what you have accomplished so far today. Next, ask your self these questions and, if possible, document your answers so that you can look at them later as part of a bigger picture.

  • What have you crossed off your list?
  • For the tasks you haven’t, how much progress have you made?
  • How much is left to do?
  • What went well?
  • Why?
  • What could you have done better?
  • How?

Then, regardless of the results, give yourself a pat on the back for a job well done.

Take some me time to refocus
Get up out of the chair and look out the window or across the room. Changing your focus and point of view reduces eyestrain. It also helps you to push the mental reset button, clearing your mind, and providing a new context for old problems.

Wherever you work and whatever you do, using these techniques will help you to digest what you have been working on and enhance your mental alertness. That will help you to get things done faster and more effectively than grinding. So, the next time you are looking for the solutions to a challenging problem, clear those mental hurdles by pushing the reset button with one of these techniques.